Fionnuala Maguire
Bookkeeping Agency Manager · 1-10
1 review written · 5.0 average
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Reviews by Fionnuala Maguire
★★★★★
Support is what keeps me coming back to Wave, and after two years of managing Wave accounts on behalf of multiple small business clients, that matters more than I expected. Every time I've hit a snag, whether it's a reconciliation issue or a client's invoice settings behaving oddly, their support team has been genuinely helpful. Not scripted. Not copy-paste. They actually read the question and respond to it. One time I submitted a ticket on a Friday afternoon expecting the usual Monday-morning silence, and I had a thorough reply before end of day. That kind of responsiveness is rare.
The accounting and invoicing features do the job well for the client profiles I work with, mostly freelancers and sole traders. The free tier means I can onboard a new client without any awkward pricing conversation. Occasionally the reporting side feels limited compared to what a growing client might need, but for the core use case it's genuinely solid. If you're running books for small clients who need clean invoicing and reliable support when things go sideways, this one earns its spot.
