Františka Horáčková
Program Coordinator · 11-50
1 review written · 3.0 average
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Reviews by Františka Horáčková
★★★★★
Reliability is the word that keeps coming up whenever my colleagues and I discuss Lucidchart at our small education nonprofit. Over three-plus years, I have watched it go through phases. Some months it runs beautifully, auto-save fires every few seconds, real-time collaboration with remote volunteers works without complaint. Then a stretch hits where diagrams refuse to load on the first try, or a recent update quietly breaks a custom shape library I spent hours building. The Visio import feature has hiccupped on me more than once, dropping elements with no warning. Those bugs are not catastrophic, but for a team with no IT buffer, they eat up time we do not have.
The feature set genuinely impresses me. The swimlane templates alone saved my program team weeks of work mapping grant-funded workflows. And when things are stable, the collaboration tools are the best part of the subscription. Customer support response times, though, feel inconsistent. Sometimes I get a helpful reply within a day; other times a ticket just goes quiet. For a nonprofit on a tight budget, 'mostly reliable' is not quite the same as 'reliable.'
