Gael Fontaine
Finance Manager · 11-50
1 review written · 4.0 average
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Reviews by Gael Fontaine
★★★★★
Uptime is honestly what made me stop worrying about cloud hosting as a category. Over three years of running our books through Sage Cloud Hosting, I can count meaningful outages on one hand, maybe two fingers. For a growing startup where payroll and invoicing can't wait on a support ticket, that kind of reliability isn't a small thing. The platform just runs. I've tested that patience more than once by leaving complex payroll jobs queued overnight, and they've consistently been there in the morning, processed and clean.
The one real frustration I keep running into is bug latency on minor UI issues. There was a period about eighteen months ago where a date-field glitch in the reporting module sat unpatched for longer than felt reasonable, and support acknowledged it but couldn't give a fix timeline. It didn't break anything critical, but it was annoying enough that my whole finance team noticed. They've generally gotten better at turnaround since then, and the core reliability hasn't wavered. Solid choice if uptime matters to you.
