Gerrit van Houten
Customer Support Lead · 11-50
1 review written · 5.0 average
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Reviews by Gerrit van Houten
★★★★★
The integrations are what made this a clear choice for us. Two years in, and connecting Zoho Desk to the rest of our stack has been genuinely straightforward. Slack notifications fire on new tickets, our CRM syncs contact data automatically, and the Zoho Flow connector let my small team wire up a couple of internal tools we built ourselves. No third-party middleware, no brittle hacks. For a startup growing fast, that matters more than almost anything else.
Beyond the integrations, the ticketing workflows are well thought out and the automation builder is something I actually enjoy configuring. Customer support from Zoho has been responsive the two times I needed them. Honestly, my only gripe is that some of the analytics dashboards feel a little stiff and could use a refresh. But for the price, and with everything talking to each other the way it does, I'd pick this again without hesitation.
