Harper Boudreau
Freelance Account Manager · 1-10
1 review written · 5.0 average
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Reviews by Harper Boudreau
★★★★★
My first week with Monday.com was genuinely the smoothest onboarding I've ever had with a piece of business software. Solo operator here, so there's no IT department to hold my hand, and I expected the usual slog of tutorials, dead-end help articles, and a setup that still somehow felt wrong after five hours. Instead, I had a working CRM board by the end of day one. The guided setup prompts are thoughtful, not condescending, and the template library gave me a real starting point rather than a blank void. Customer support answered a question I submitted on a Wednesday evening by Thursday morning. That kind of response time builds trust fast.
Two years later, that first impression has held up. I keep coming back to how much the onboarding shaped my confidence with the product overall. Because I understood the logic early, adding new boards and automations later felt natural rather than intimidating. If you're a freelancer nervous about configuring this yourself, don't be. The learning curve is actually a gentle slope.
