Harper Guilbeault

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Reviews by Harper Guilbeault

• Freshmarketer· Apr 23, 2026

  ★★★★★

  Pricing is where this gets complicated. Two years in, and my team still debates whether we're getting fair value. The feature set is genuinely solid, especially the heatmaps and email automation, and onboarding new hires onto it has never caused much friction. But the billing tiers are awkward for a growing startup. Hit a contact threshold and suddenly you're bumped into a plan that costs noticeably more, for features you don't actually need yet.

  Customer support has been responsive when I've needed them, so that's a genuine plus. Still, I find myself recalculating the cost-per-contact math every quarter. Worth a look, but go in with eyes open on how the pricing scales.