Ian Thibault
Client Services Manager · 11-50
1 review written · 4.0 average
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Reviews by Ian Thibault
★★★★★
Switching from our previous shared inbox tool was the decision I'd been putting off for over a year. Front made me wonder why I waited. The collaborative threading and internal comments alone changed how my team handles client escalations across multiple accounts, no more reply-all chaos or missed context.
My one gripe: the pricing jumps at higher tiers feel steep for an agency managing many client inboxes. Customer support has been good but not instant. Still, for the daily workflow improvements, it's earned its place.
