Jason Merritt
Customer Support Manager · 201-1000
1 review written · 5.0 average
Jason Merritt's favourite software
No favourites yet.
Reviews by Jason Merritt
★★★★★
Connecting Zendesk to the rest of our stack is where this thing genuinely earns its keep. About a year in, and the integrations list still surprises me. Slack, Salesforce, our internal ticketing webhooks, a custom analytics tool my dev team built, all of it hooks in without much friction. Setting up a new integration used to be a half-day project with our old platform. Here it's closer to thirty minutes, and the documentation is actually readable. The trigger and automation flows that connect across tools have cut a lot of the manual hand-offs my team was doing every day.
