Jordan Beausoleil
Sales Operations Manager · 201-1000
1 review written · 5.0 average
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Reviews by Jordan Beausoleil
★★★★★
The thing nobody tells you about switching CRMs mid-growth is how much invisible debt you carry from the old one. Bad field naming conventions, weird pipeline stages someone built in 2019 and never touched again, contacts duplicated across five imports. When my department finally moved to Capsule after three-plus years on a bloated legacy platform, I expected the same mess to follow us. It didn't. The import tools were cleaner than anything I'd used before, and the custom pipeline stages let us rebuild our actual sales motion instead of just porting the old dysfunction over. That alone was worth the switch.
