Josephine Clancy
Customer Support Manager · 201-1000
1 review written · 5.0 average
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Reviews by Josephine Clancy
★★★★★
Five years of daily use and I've hit every edge case worth hitting. Bulk actions can get finicky when you're moving hundreds of conversations at once, and the custom field logic occasionally decides to sulk when you least expect it. But here's the thing: these are small annoyances, not dealbreakers. Help Scout has kept my department sane through three company rebrands, a doubling of ticket volume, and a full team restructure. The knowledge base integration alone is worth the price. Nothing here is broken. Just a few rough corners I'd smooth out if they handed me the roadmap.
