Kendall Rosario
Contact Center Operations Manager · 11-50
1 review written · 5.0 average
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Reviews by Kendall Rosario
★★★★★
Two years of running Talkdesk on behalf of multiple clients, and the uptime record is genuinely the thing I brag about first. Downtime is existential for agency work. When a client's contact center goes dark, I hear about it immediately, from every direction. Talkdesk has given me almost nothing to apologize for. Outages have been rare, brief when they happen, and communicated clearly through their status page before I've even had a chance to panic. The bug history is similarly quiet. A few minor UI glitches in year one, and they were patched without me needing to file a support ticket twice.
From a feature standpoint, the reporting dashboards and call routing flexibility are solid for the client variety I manage. Customer support has been responsive, though I did hit one stretch where follow-up took longer than I'd like. Still, at this reliability level, that's a minor gripe. If you manage contact center infrastructure for others and can't afford unpredictable outages, this platform earns its place.
