Kyle Branford
QA Lead · 201-1000
1 review written · 5.0 average
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Reviews by Kyle Branford
★★★★★
Solid as a rock, and that's the only thing I needed it to be. My department tracks dozens of open bugs at any given time, and before we landed on Zoho Bug Tracker, downtime on our issue tracker was a genuine productivity killer. Not once in the past year have I opened my laptop to find the system unavailable during business hours. Not once. That kind of reliability sounds boring until you've lost a sprint cycle because your tracking tool decided to have a moment.
The uptime record is what earns the five stars from me, but the features hold up too. Milestone linking, custom workflows, and the email notifications all do what they promise without drama. Customer support took a little longer than I'd like on one ticket around month three, which is my only real gripe. Value for what a mid-size department pays is genuinely hard to argue with. If uptime and stability are at the top of your list when evaluating issue trackers, this one deserves a close look.
