Marcus Donnelly
Sales Operations Manager · 51-200
1 review written · 5.0 average
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Reviews by Marcus Donnelly
★★★★★
Honestly, after five-plus years running this for a mid-market sales department, I've stress-tested Less Annoying CRM in ways the average user probably never will. And yes, I've found the edges. The reporting side is genuinely limited. You get basic pipeline views and that's mostly it. If you need complex, filtered exports sliced six different ways, you're going to be pulling data into a spreadsheet and finishing the job yourself. Custom fields are flexible enough for most things, but there's a ceiling, and I hit it twice when trying to map a non-standard lead qualification process our team uses. Neither of those things made me leave. They just made me plan around them.
What kept me here is harder to articulate in a list. The calendar and task management actually work the way a person thinks, not the way a software architect thinks. Notes stay attached to the right contacts even after weird merges and imports, which was a genuine surprise the first time I stress-tested a bulk upload. Customer service picks up the phone. Not a bot, not a ticket queue, a person. I've called them three times over the years with edge-case questions and every single time they stayed on the line until the thing was solved.
For a department embedded in a mid-sized company, this tool punches above its weight class at ten dollars a user per month. It won't replace a heavy enterprise system if your process is genuinely complex. But if your team is disciplined and the workflow is clear, the limitations I've described stop mattering fast. I'd buy it again without hesitation.
