Marcus Halloran
Operations Lead
1 review written · 4.0 average
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Reviews by Marcus Halloran
★★★★★
Honestly didn't expect to like Zoho Books as much as I do. We switched from QuickBooks Online about a year and a half ago mostly because the price kept creeping up, and I figured we'd give Zoho a try since we were already using their CRM. Took me maybe a week to get properly comfortable with it, there are a few quirks in where things live in the menus, but once it clicked I was flying through stuff that used to take twice as long.
The thing I didn't realise I'd care so much about is how well it plays with the other Zoho tools. Orders come in, inventory updates, invoice gets raised, payment reminder goes out automatically if the customer is slow, and I'm not touching any of it. Client portal is nice too, customers actually use it to pay rather than emailing me asking where to send the check. Sales tax across the states we sell in has been fine, nothing exciting but it works. Mobile app is decent, not amazing but I can send an invoice from my phone which is all I really need.
Couple of gripes to be fair. Customer support can be slow if you catch them at the wrong time, and some of the deeper features feel like they were built by someone who's never actually run a small business, you can tell it's been translated from an engineer's brain. But for what we pay versus what QuickBooks wanted from us, I'm not switching back anytime soon. If you're already using any Zoho products, it's honestly a no-brainer to at least trial it.
