Mícheál Brennan
QC Compliance Manager · 1-10
1 review written · 4.0 average
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Reviews by Mícheál Brennan
★★★★★
The reporting side of SecondLook genuinely surprised me. About six weeks in, I started pulling prefunding defect summaries for the week and realized the dashboards were giving me a clearer picture of our error patterns than anything I had cobbled together in spreadsheets over the past few years. The ability to slice findings by defect category and loan type in one view, without digging through raw exports, is something a small team like mine actually needs. My two-person QC crew was up and running on it fast, and the audit trail reports alone have saved us real time during internal review cycles.
My one gripe: the dashboard customization options feel a little thin. I can get the data I need, but rearranging the layout or pinning the views I use most is more limited than I expected for a product this mature. Customer support has been responsive when I have questions, though, and the onboarding materials were clear. For a shop our size doing in-house QC, the value is genuinely hard to argue with.
