Odessa Park
Program Operations Coordinator · 11-50
1 review written · 4.0 average
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Reviews by Odessa Park
★★★★★
Three years in, and the thing that keeps standing out is how well Zoho Bug Tracker handles a growing team without falling apart. When I started, it was four of us filing tickets. Now there are eighteen people across programs and IT, and onboarding each one has been surprisingly painless. Permissions, custom workflows, issue tagging by project, it all scales without requiring me to rebuild anything from scratch.
The one real gripe: the notification settings are noisy and a little hard to tune down. My inbox takes the hit whenever someone leaves a comment on an old ticket. For a nonprofit budget, though, the value is hard to argue with.
