Odette Vermeulen
Finance & Operations Manager · 11-50
1 review written · 4.0 average
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Reviews by Odette Vermeulen
★★★★★
Budget scrutiny in a small educational nonprofit is relentless. Every subscription line item gets questioned at board meetings, and I was bracing for the same pushback when I proposed moving our accounting to Zoho Books about six months ago. The pricing structure genuinely caught me off guard, in a good way. The free tier covered more than I expected, and when we outgrew it, the jump to the paid plan felt proportional rather than punishing. A lot of accounting tools treat nonprofits as an afterthought, charging you the same as a mid-sized retailer with none of the feature adjustments. Zoho Books does not do that, and I appreciated it immediately.
The invoicing, expense categories, and bank reconciliation all clicked into place faster than I expected. My small team handles program delivery, not finance, so I do most of the bookkeeping myself. The automation on recurring expenses has quietly saved me real time every month. Reporting is cleaner than the spreadsheet patchwork I was maintaining before, and our auditor found the export formats acceptable without any back-and-forth.
The one real frustration: customer support response times are inconsistent. I submitted a question about tax settings for our jurisdiction and waited nearly four days for a useful reply. For a solo finance person without a fallback, that lag stings. The help documentation is decent but does not always cover edge cases. If you are evaluating this for a lean organization where one person owns the finances, build in some tolerance for slower support on technical questions. Overall, though, the value relative to what I was paying before (and what alternatives quote) makes this a very defensible choice.
