Oskar Brinkmann
Head of Product · 11-50
1 review written · 5.0 average
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Reviews by Oskar Brinkmann
★★★★★
Somewhere around the three-year mark, you stop being impressed by the shiny stuff and start noticing the cracks. Loom has cracks. The video library gets genuinely messy once you cross a hundred or so recordings, and the folder organization is... fine, but not great if your team is growing fast and everyone is creating content constantly. Long videos, anything pushing past thirty minutes, occasionally stall during processing and I've had to re-record twice because the upload just hung. Their support response on those tickets was helpful but slow, a day or two turnaround when you sometimes need it fixed before a deadline. And the analytics, while useful for basic view counts, won't tell you much if you want deeper audience segmentation or drop-off patterns at a granular level.
Here's the thing, though. I've tested alternatives, spent real hours with them, and nothing else comes close for what Loom actually does well. Recording a two-minute walkthrough, trimming the dead air at the start, and dropping the link into Slack takes me maybe four minutes total. My product team uses it for async feedback on designs and the time it saves over scheduling calls is enormous. New hires get onboarding videos they can re-watch. External stakeholders get product update walkthroughs without needing a meeting invite.
The limitations I listed are real and worth knowing before you commit, especially if your use case involves very long-form recordings or heavy analytics needs. For a growing startup communicating across time zones and moving fast, though, Loom has genuinely earned its place in how we work. I'd push back on anyone who calls it a nice-to-have. It's not.
