Owen Bartlett
Senior Bookkeeper · 201-1000
1 review written · 5.0 average
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Reviews by Owen Bartlett
★★★★★
Five years of pushing Dext hard across a large firm means you find its edges eventually. And I have found them. Certain obscure supplier formats, particularly older PDF layouts from regional utilities and construction subcontractors, still trip up the OCR and kick back to manual review. Multi-currency documents with mixed tax codes are another occasional headache. These aren't dealbreakers, but if your client base skews toward niche industries, budget a bit of time for exception handling each week.
Here's the thing though: the core experience is genuinely excellent, and the platform keeps improving. The bank matching and supplier rules save my team hundreds of hours a year, and the Precision tools have become central to our client reporting workflow. When I've flagged edge case issues, support has been responsive and passed feedback upstream. For an enterprise rollout, Dext handles the volume and complexity better than anything else I've tried. The limitations are real but minor given everything else it does well.
