Owen Callister
Account Executive · 201-1000
1 review written · 5.0 average
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Reviews by Owen Callister
★★★★★
Pipeline stages with customizable probability weights. That's the one feature I kept waiting for every other CRM to get right, and Freshsales finally delivers it the way my brain actually works. After three years of building out our department's sales process inside this platform, I've tuned each stage to reflect real conversion data rather than just gut feel. The AI nudges that sit alongside those stages are surprisingly sharp. Not perfect, but directionally useful enough that I trust them when prioritizing my week.
The drag-and-drop deal card view sounds trivial until you're juggling sixty-plus active opportunities at once. It keeps me from losing track of anything quietly stalling out. Onboarding new reps is faster now too, since the visual flow speaks for itself. Customer support has been solid, though response times dipped a bit during one stretch last year. Small gripe. The overall package at this price point is genuinely hard to argue with.
