Paula Ionescu
Development & Outreach Coordinator · 11-50
1 review written · 4.0 average
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Reviews by Paula Ionescu
★★★★★
What surprised me most was how well Freshsales held up as our team grew from four people managing donor relationships to nearly fifteen staff all needing their own pipelines and contact views. Rolling it out in stages was smoother than I expected. Permissions are granular enough that program staff see only what they need, and the AI-based lead scoring actually got useful once we had enough contacts loaded in. For a nonprofit with limited IT support, that matters a lot. Onboarding new hires took maybe a day, not a week.
That said, the reporting customization is where I keep running into walls. Building reports that match how we track grant-funded outreach requires a lot of workarounds, and a couple of times I had to open a ticket just to understand why a filter wasn't behaving. Customer service response times are fine, but the answers sometimes feel scripted rather than specific to what I actually asked. Still, for the price point and the scale we needed, this is doing the job well.
