Petra Novotná
Freelance QA Consultant · 1-10
1 review written · 4.0 average
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Reviews by Petra Novotná
★★★★★
Custom workflows inside Zoho Bug Tracker are what I keep coming back to. As a solo consultant handling multiple client projects at once, I needed something that could mirror each client's unique bug lifecycle, not just dump everything into a generic open-closed pipeline. Their workflow automation lets me define custom statuses, set up transition rules between them, and trigger email alerts automatically when a bug moves from "In Review" to "Needs Client Sign-off." That specificity matters a lot. A year in, it still handles that complexity without complaint.
The one real frustration is the reporting module. The built-in reports feel underpowered for what is otherwise a fairly capable tool. Filtering across multiple projects in a single report view is clunky, and I've ended up exporting to a spreadsheet more often than I'd like. Customer support responds, but the turnaround on anything beyond a canned answer is slower than I'd expect. Still, for the price point and the workflow depth it offers, it earns its place in my toolkit.
