Pranav Subramaniam
Operations Manager · 201-1000
1 review written · 4.0 average
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Reviews by Pranav Subramaniam
★★★★★
Support quality is what keeps me locked in here. Six months across our department's rollout of the Zoho suite, and every time something went sideways, their support team was genuinely helpful, not just reading from a script. One ticket I raised about CRM and Books sync took maybe two hours to resolve end to end. That kind of responsiveness is rare. I've dealt with platforms where support felt like a wall between me and an actual fix. This isn't that.
The features themselves are solid across the board, and the value for what we're paying is hard to argue with at our scale. My one real gripe is response time on email tickets during peak hours. Chat is fast, but if you go the email route, expect to wait longer than the SLA suggests. Not a dealbreaker, but worth knowing before you set expectations with your team. Overall, I'd be comfortable pointing any mid-market ops team in this direction.
