Priscilla Hartman
Director of Ecommerce Operations · 1001+
1 review written · 4.0 average
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Reviews by Priscilla Hartman
★★★★★
Admin configuration was the thing I was most skeptical about going into this. Rolling out a platform to a team of over forty people across five departments means permissions become a whole political project, and I expected to spend weeks fighting with role settings. Shopify's staff account controls surprised me. You can get genuinely granular, restricting which sections of the admin each user can see and touch. Onboarding my merchandising team separately from finance and from marketing felt manageable in a way that our previous platform never allowed. Two months in and I haven't had a single incident where someone edited something they shouldn't have.
That said, there is one real limitation I keep running into. Permission groups are functional but not fully customizable at the level I'd want for an enterprise rollout. You're working within preset role structures more than building bespoke ones from scratch, and when you have stakeholders with very specific, narrow access needs, you sometimes have to grant a bit more than intended to cover a single use case. It's not a dealbreaker, but it has required some creative workarounds on my end.
Overall, the admin experience is cleaner and more thoughtful than I expected from a platform that also serves small shops. Navigation is logical. Changes propagate quickly. My team picked it up faster than any tool we've launched internally in recent memory. If you're evaluating this for a large org, just go in with a clear map of who needs access to what, and you'll be fine.
