Prue Gallagher
Customer Support Lead · 1-10
1 review written · 5.0 average
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Reviews by Prue Gallagher
★★★★★
The old platform we came from was cheaper, sure, but it felt like filing things into a drawer and hoping someone remembered to check it. Two years on Zendesk and that anxiety is just gone. Ticket routing actually works, the macros save my team real time every single day, and nothing falls through the cracks.
What's worse? Honestly, the pricing stings a bit for a tiny team. But the multi-channel view alone, pulling email and chat into one queue, makes it worth every cent. If you're sitting on a clunky legacy tool, the switch is obvious.
