Reuben Cartwright
IT Systems Manager · 1001+
1 review written · 3.0 average
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Reviews by Reuben Cartwright
★★★★★
Two years into an enterprise rollout and I keep bumping into the same ceiling: Zoho's individual apps are genuinely capable, but the suite starts showing cracks at scale. User provisioning across multiple departments is clunky once you pass a few hundred accounts. Role hierarchies in CRM don't map cleanly to complex org structures, and I've lost count of how many support tickets I've raised about automation rules silently failing when two apps try to talk to each other. Their support team is responsive enough, but the answers often stop at 'known limitation, workaround below.' That gets old.
