Simone Hartwell
Customer Support Lead · 11-50
1 review written · 5.0 average
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Reviews by Simone Hartwell
★★★★★
The mobile app is what sealed it for me. Our support team is spread across three time zones, and being able to triage, assign, and close tickets from my phone while working remotely has been genuinely impressive. Nothing gets dropped anymore. The notification system is quick, the interface doesn't feel stripped-down like most mobile versions of desktop tools, and I can pull up ticket history in seconds.
A year in, the only friction I've hit is occasional slowness when switching between views on older Android devices. Minor. Everything else, especially the multichannel inbox that keeps Slack, email, and chat tickets in one place, works exactly how I need it to from wherever I happen to be.
