Stuart Pennington
Operations Manager · 201-1000
1 review written · 4.0 average
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Reviews by Stuart Pennington
★★★★★
Migrating away from our previous suite was painful enough that I put it off for almost two years. Glad I finally did it. Five-plus years into Zoho now, and the breadth of what you get under one roof still impresses me. CRM, Projects, Desk, Books, all talking to each other without the patchy integrations I was used to fighting with before. Our department's reporting used to mean exporting to spreadsheets and stitching things together manually. That whole Friday afternoon ritual is gone.
The one gripe I'll keep raising: customer support quality is inconsistent. Tier-one responses can feel scripted, and getting to someone who actually understands a complex cross-module issue takes persistence. It's improved over the years, honestly, but it's still the weakest part of the offering. If you're evaluating this for a mid-market team, factor in that you'll occasionally need to be patient. Worth it overall, and the value for money compared to what I was paying before is not even close.
