Ulric Thibodeau
Customer Support Manager · 201-1000
1 review written · 4.0 average
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Reviews by Ulric Thibodeau
★★★★★
Three years ago my department ditched a clunky helpdesk that forced agents to juggle four browser tabs just to close one ticket. WixAnswers pulled everything into a single view and the difference was immediate. Agents stopped asking me where to find conversation history. That alone was worth the switch.
The self-service knowledge base is genuinely useful, and the channel consolidation is solid. My one gripe: the reporting customization feels limited compared to what we had before, and support responses can lag when I have specific dashboard questions. Still, I'd choose it again over the old setup without much hesitation.
