Dirk Kotze
1 review written · 1.0 average
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Reviews by Dirk Kotze
★★★★★
I used to be a satisfied customer of RSAWEB, but recent experiences have left me thoroughly disappointed and frustrated. Their service has taken a nosedive, and I can no longer tolerate the level of incompetence and neglect I've encountered. For starters, trying to get in touch with them is a nightmare. Their telephone lines seem to be perpetually busy, making it nearly impossible to reach a customer service representative. Even when I manage to get through, I'm met with indifference and lack of assistance. My main issue revolves around the internet speed I was promised versus what I actually receive. I'm paying for a 150Mbps line, but it's become a rare occasion to witness speeds exceeding a measly 12Mbps. This blatant misrepresentation of their services is unacceptable. Equally frustrating is their complete lack of interest in resolving my concerns. I've reached out numerous times, only to receive no answers or feedback. It's as if they've washed their hands of their responsibilities to their paying customers. After exhausting all options for a resolution and receiving no assistance whatsoever, I've decided to cancel my contract with RSAWEB. I can no longer justify paying for a service that not only fails to deliver what was promised but also neglects its customers' legitimate concerns. In conclusion, RSAWEB has gone from being a reliable service provider to one that should be approached with caution. Their decline in service quality, lack of communication, and failure to meet their commitments have left me deeply disappointed. I hope my experience serves as a warning to others who may consider their services in the future.
