Kiwi Fu
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Reviews by Kiwi Fu
★★★★★
As a business owner, I rely heavily on the functionality and reliability of eCommerce extensions. Unfortunately, my experience with the Multivendor Marketplace Platinum Package by CedCommerce has been nothing short of a nightmare, leading me to strongly advise others against using their services. Firstly, the extension did not work as advertised. This discrepancy has been more than just a minor inconvenience; it's been a catastrophic setback, leaving my business inoperable at times. The lack of future updates unless you pay for additional support is a significant downside, especially given the steep initial cost of the product. The compatibility issues are a major flaw. After updating my Magento version, I discovered CedCommerce had no intention of fixing the compatibility issues, leaving me stranded with a dysfunctional product. This lack of support and foresight is unacceptable for any serious business operation. Their customer service is another area where CedCommerce falls dramatically short. Despite their claims, their team is not available 24/7. If you encounter issues during weekends or holidays, be prepared to wait until their limited working hours resume. This lack of support can be devastating, especially if your website faces critical issues. The most frustrating part of my experience was dealing with their unresponsive and unhelpful customer support team. They consistently ignored my messages and concerns, leaving me without solutions or even basic responses for months. When I inquired about receiving the new version of the extension, I was informed I had to purchase additional support, despite their policy stating upgrades are free. This felt like a deliberate attempt to extract more money from me. The product itself is riddled with bugs and discrepancies. The demo version presented a very different picture from what was actually provided. When I discovered a new design update, they were evasive about its compatibility with my store, further adding to my frustrations. In summary, my experience with CedCommerce's Multivendor Marketplace Platinum Package has been abysmal. It has been a costly, time-consuming, and utterly disappointing journey. Their lack of integrity and customer focus, combined with a subpar product, makes it impossible for me to recommend their services to any business owner. My advice is to steer clear of CedCommerce and seek more reliable and transparent eCommerce solutions. Run away from it as far as you can. I'm saving you frustrating hours of your life. Please read previous reviews from the legit buyers only, you will surprise, but it will get your business and money saved from this company.
