Richard J Henderson
1 review written · 1.0 average
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Reviews by Richard J Henderson
★★★★★
I had been happy with Node4 after they took over our provider, Secura, (who were much better!). However the recent approx 24% price rises to what was already a very expensive solution, which they state are industry wide (not in our experience). This prompted us to look at our contract and give notice. Imagine my surprise when it turned out that the notice period was over 7 months for us and could have actually been as long as 1 year and 89 days!! I reached out to see if we could negotiate a reasonable notice period and our account manager has not come back to me, and seems to be dragging his heels all the way. As a result we are seeking legal advice for what is a completely unreasonable notice period. Its a shame because they used to be very good and the actual grass roots service is fine, just very expensive, but when you are leaving their service becomes obstructive, slow and very poor. I would warn any business to look at other options. Very disappointed!
