Tim D
1 review written · 5.0 average
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Reviews by Tim D
★★★★★
I was able to solve all of my challenges with SalesNOW either directly, or through "work arounds" that our Account Manager could come up with. Every time I thought I had a challenge we could not overcome, always had an answer. Customer Support is KEY when choosing a CRM, and we made the right choice going with SalesNOW as proved time and time again by setting up meetings and responding promptly to all inquiries. A proper Account Manager can not be understated. Having been pitched numerous software, I could always quickly delineate which reps would not be good at following up on concerns, and in this case, we certainly made the right choice. Pros: Integration with our existing business processes was easy and the ability to add unlimited custom fields was a big plus for us. It included many of the things other CRMs did not including audit trail, ability to limit certain users to see specific information, and allowed us to reach a certain level of details other CRMs simply could not provide. Setup was quick and I liked the fact I could set it up myself easily vs waiting weeks on other people such as with other CRMs that mandate you make the changes through them.
