Will Sullivan
Visceral,+LLC
1 review written · 5.0 average
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Reviews by Will Sullivan
★★★★★
We've+been+using+SmartSheet+for+nearly+a+year+for+all+of+our+project+management+and+coordination+needs.+There+seems+to+be+no+end+to+the+usefulness+of+this+tool.+It's+easy+to+implement+and+share,+clients+pick+it+up+quickly,+and+it's+incredibly+powerful+for+organizing+virtual+project+teams+who+are+located+in+disparate+geographic+locations.+
The+only+reason+I+didn't+give+the+product+5+stars+on+value+is+due+to+the+pricing+models.+However,+I+see+that+they've+recently+changed+their+approach+to+this+and+hope+we're+able+to+explore+that+option+soon.+It+is+incredible+value+for+the+money,+but+I'm+pleased+to+see+they+are+adding+flexibility+to+their+pricing+for+boutique+agencies+like+us.+
There+have+only+been+a+handful+of+occasions+where+I've+needed+to+contact+the+help+desk+with+an+issue.+It's+quite+intuitive+and+the+help+files+are+easy+to+navigate.+When+I+have+contacted+help,+they've+always+been+responsive,+polite,+patient+and....helpful.+It's+been+months+since+we've+had+to+contact+help,+though.+The+tool+hums+along+pretty+smoothly+once+you+have+it+up+and+running.+
We+just+started+experimenting+with+sheet-to-sheet+linking,+which+is+kind+of+game-changer+for+us.+I+like+how+they're+always+adding+updated+features+like+this,+and+looking+to+integrate+with+the+tools+that+are+in+use+in+the+market.+Why+reinvent+the+wheel+when+you+can+support+your+customers'+existing+behavior.+Smart+move,+SmartSheet.+
