Jeremy Hunter
Pre1 Software
1 review written · 5.0 average
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Reviews by Jeremy Hunter
★★★★★
We've been using TeamSupport for almost a year now - initially switching to TeamSupport for the flexibility of the ticket types that allowed us to have both development and support using the same system. The results have been great, we are able to quickly respond to customer help requests, we've configured it to keep notifications going to the right people, and our time-to-close has dropped. The downtime has been minimal and when we see anything that doesn't seem right they're quick to respond to request tickets. Because of the customization abilities and the available API I've found that TeamSupport is a piece of software that we're able to fine-tune over time to meet our changing needs as our customer base grows.
