Jonathon Lucas
2 reviews written · 1.0 average
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Reviews by Jonathon Lucas
★★★★★
Worst hosting provider ever! I have around 10-20 unanswered tickets spanning back 3 months. They remove features from their servers such as website builders that were part of my package and suddenly my websites don't work because the site builder is no longer installed. They migrated a lot of my sites to new servers but many sites were not transferred properly or days after the transfer and past the expected transfer completion date sites were still offline. Last year they lost a large number of my clients websites because there servers failed and had no backups. They still say all websites are backed up on their website but can you really trust it when it comes to it. Also I am pretty sure they had many reviews here on Serchen but now I will be the first to review them. This is very odd and I wonder if all the bad reviews were getting to them! Do yourself a favor and use a company that can actually do what they say they can do.
★★★★★
I got stuck with using their Plesk Windows reseller hosting because my old supplier decided to close down. I just wanted a simple Plesk reseller program but each month I manually renew the package and then my account gets suspended because their use a crazy top level reseller system and doesn't understand my renewal. I ask support to unsuspend the account and they just ask me to pay again and then I get system errors because I have already paid. They don't seem to understand their own system. The servers are pretty slow and can't handle backups properly. For the price you get pretty poor service and better to go somewhere else! Support can take some time and at some points days to respond. Would not recommend at all!
