Marilyn O'Neill
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Reviews by Marilyn O'Neill
★★★★★
Terrible host, check recent reviews. On 20 July 2015 our database and website files were apparently deleted due to a hack on the server we hosted using their services. They advertise state of the art data centers which would be presumed to include the most basic offsite backup to protect data. They did not do this and we have lost 10 years of data. Their customer service in the wake of this disaster has been unconscionable. They have failed to respond to direct questions, suggested blog posts to try to recover our data ourselves, communicated poorly and never contacted clients proactively about their massive failure. They have provided no credible recovery services and left us losing significant time and money daily without regard whilst complaining about their "sleepless nights" and how "they didn't intend for this". They had one job and had they implemented the most minimal back up processes (not keeping backups on the same server for a start) requisite in their industry they would have prevented substantial client losses. Their lack of assumption of responsibility and astonishingly unprofessional customer service has made this impossible situation even more frustrating as indicated by plenty of reviews of their performance since 20 July 2015 from many similarly impacted clients.
