Lee Theong
1 review written · 5.0 average
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Reviews by Lee Theong
★★★★★
As the Director of Quality for a diagnostic company, I was entrusted with the responsibility of finding a QMS platform for our ISO and Healthcare compliance. Between IT and Quality, we unanimously selected CQ platform. After evaluating close to 10 different applications extensively, we chose CQ Platform for our QMS requirements. CQ did not let us down. The power behind the application and our success is the following: 1. Configuration to our liking: The application can be tailored to make a process as simple or as complex as we wanted. This ability allowed us to make the application work for a specific process in the way that our process owners needed. 2. Social Collaboration: The application's unique feature of social collaboration was simply amazing. We have not seen this capability with any other QMS vendor. The Social Collaboration feature allowed us to set-up collaboration channels across locations, departments and product lines. We can now ask an expert from another location for advice or assign a task as part of a process rather than relying on out dated communication models. Our CAPA or Change process quality has improved dramatically. Before CQ, the sharing or collaboration of information across locations was almost non-existent. 3. Reporting: Clearly the best out there. CQ has a very good reporting platform. Creation of reports is easy and elegant. The report scheduling feature has saved us a lot of time running and delivering reports to managers a breeze. I have used some of the established QMS applications in the past. Usually, we have to revert to Crystal Reports or invest in expensive reporting tools after the QMS platform was deployed. The cost savings with this alone was more than what we paid for the CQ platform. 4. Customer Service: CQ's attitude of customer comes first rings true in every aspect of their dealings with us. They are there regardless of what the issues were and worked with us to address them promptly. I am now a big believer in CQ platform. I will root for their success as it has been a long time since I found a company with not only a strong product but very good customer service.
