Chris
1 review written · 1.0 average
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Reviews by Chris
★★★★★
I have never received so much bad service from Planet Hippo. Yes tickets that have been submitted have eventually been dealt with, but they are totally unreliable. 6 times in 3 months the servers gone down, yet when i ask for one of the engineers to call me and give my number, later they say we dont do phone support. WHAT!" 6 times servers are down, and so far 5 hours and counting tonight. Its no good calling their number shown, NO ONE ever answers. Their terms and conditions links dont show same with their privacy policy, they cannot even show me their complaints procedure. This company has broken a number of regulations, but with their lack of customer care or quality customer service, hey who cares it seems their attitude is. They were warned before by me, as one important client was a radio station, that has now gone off air for 5 hours. I asked for details of was it a hardware issue or software issue. A simple valid question do i could inform the station production director. What was their response, "Our engineers are working on it" Thats the only answer you will ever get. I dont blame alex on the pop up chat i know hes based in India not where Planet Hippo engineers are. Planet Hippo is unreliable, with faceless engineers who cant even answer their own advertised number. They refuse to give any answers, they give below poor customer service, or indeed any quality customer service. Thanks to them and their unreliable servers, we have lost the contract tonight. STAY AWAY FROM PLANET HIPPO IF YOU WANT YOUR BUSINESS TO CONTINUE. Everyone i have spoken to does not have a good word to say about them. Yes they are good at first, they have to be to get your business, but after that no they go downhill. DONT GO WITH ANY COMPANY THAT CANT ANSWER THEIR TELEPHONE. DONT GO WITH ANYONE WHO CANT GIVE YOU ANSWERS GO WITH PLANET HIPPO AT YOUR PERIL. Go on planet Hippo respond to this review and explain why you dont talk
