Hammad Bin Idrees
1 review written · 5.0 average
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Reviews by Hammad Bin Idrees
★★★★★
What do you like best? It is not an overly complicated program and is very user friendly. If an issue does arise there is always help available. Our team greatly benefits from being able to see what others are working on and eliminates confusion and a lot of unnecessary correspondence. The ticket system is a great feature and also easy to use and keep track of. It is very easy to manage all of your contacts from one central point and the time tracking system is something not available on other similar platforms that we utilize quite a bit. What do you dislike? Honestly, there is not much that I can find to complain about. Maybe better customization when it comes to the Inbound/Outbound calling add-on and it would be great, if we can have WhatsApp integration in Live Agent. Recommendations to others considering the product. Just do it! You won't regret it and I guarantee it will help solve any communication/organization issues you may be facing. What business problems are you solving with the product? What benefits have you realized? This has greatly helped us become more organized and efficient. Communication is much better within our team and with customers as well. The time tracking sheets greatly help eliminate confusion.
