Mitch Hulst
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Reviews by Mitch Hulst
★★★★★
Read this BEFORE considering Crazy Domains. The promise When contacting Crazy Domains regarding a VPS Solution I was promised outstanding service, the best price, a money back guarantee and 99.9% uptime. Reality After paying over $3000 for the full solution I found there was NO improvement in my website performance as proven through GT Metrix monitoring. I experienced endless issues with my email client (outlook and apple email) not being able to connect to the VPS server resulting in me spending tens of ours on the phone with Crazy Domains technical support who are unresponsive, do not call back when they promised and took months to resolve the issue. The issue resulted in lost emails, delayed emails and missed sales opportunities. Finally when the emails were fixed (after they “identified the issue” my whole website stopped working….I paid my developers to work 24 hours trying to identify the issue, after three days of my website being unable to take any orders (an ecommerce website without any checkout facility) my developers identified that the Crazy Domains server team had gone in and changed the PHP version without seeking permission or instruction. This outage caused reputational damage, lost sales and cost me $1000s in developers costs to identify and resolve. As a business I cannot rely on an unstable and poorly run server provider so I closed everything and transferred to another provider. A first Crazy Domains refused any refund, then offered a four month credit, then a 1 year credit and finally a 50% refund. They stated if I wanted a full refund I’d have to take legal action. The crazy domains product is inferior, slow, unreliable and the customer service is a disgrace. If you care about your clients, your businesses reputation and your sanity don’t even consider this company. 1 out of 5 stars. I will be seeking a full refund as Crazy Domains marketing is deceptive and misleading and they did not deliver the product I purchased. Legal proceedings in progress. The web is FULL of terrible reviews for this company and for good reason.
