Jeni
1 review written · 5.0 average
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Reviews by Jeni
★★★★★
I just wanted to take a minute to let you know how much I enjoy using LiveAgent. It is truly the BEST desk I’ve ever worked with. In the last 5 years I’ve tried four different platforms and, finally, landed on LiveAgent, where I’ll be staying. I’ve used online help desks as both an agent, manager, and Director of Customer Support and the features, tools, and analytics available in LiveAgent are pretty amazing. As an agent, the ability to use the predefined responses and the Knowledgebase made taking care of our customers a breeze. Anyone who works in support KNOWS how hard that is. As a manager, it was super easy to create and edit new predefined responses and articles, so our public facing information was always up to date, easy to find, and at the ready for staff.In the Director position, I was able to monitor the agents’ productivity all day every day. Being able to compare response times with ticket load, and quantity is wholly invaluable. Plus, it’s intuitive and easy for even the novice to use. Thank you so much from this worker bee who really needed a reliable, stable, easy platform to run a growing department. You are fabulous!
