Dustin
1 review written · 4.0 average
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Reviews by Dustin
★★★★★
LiveAgent has some exceptional features but is missing very basic functionality. I need to have the ability to turn off chats for the entire business after business hours regardless if someone is logged in or not. I may need to read past tickets or check on the status of something and not have it show me or my company as available for chat. I also need the ability to restrict certain agents from viewing tickets and only to chat or vice versa. LiveAgent is an awesome piece of software but these features are very basic and something every other service has. I would love to move my company to Live Agent but can't do it without these and by the time they're implemented I'll probably find a new home for my team.
