Rachel Brooke
1 review written · 4.0 average
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Reviews by Rachel Brooke
★★★★★
This solution is cost effective and allows HR to have employee files, track PTO, push policy acknowledgements, etc. This is a very basic HR solution with minimal cost. There is little to no customer support, you will work with several individuals to resolve a single issue. High turnover in account managers or points of contact at Zenefits. The system has issues on both the HR user side and the employee side in terms of functionality. Reports and custom reports are hard to pull. Policies often lose their format when uploaded with a 72 hour upload time. Zenefits does not communicate with ADP. You cannot re-activate old hires or profiles in the system (interns, seasonal workers, etc). This has been a cost effective solution for us, but there have been may issues above. The cost (or lackthereof) is a huge benefit as a startup. If you have the budget to explore other options I would say definitely evaluate those.
