Colleen McGarity
1 review written · 2.0 average
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Reviews by Colleen McGarity
★★★★★
The UI of the product is the best I have seen. It's user friendly in that regard and easy to navigate for employees. As a vendor, my Account Manager and her supervisor seem intelligent, efficient and doing the best they can with an inferior product. They have not gotten a correct health benefits payroll deduction since November - it's April. They send you to multiple payroll specialists who you have to re-educate on the problem. I have encountered the same issue with double-deductions being pushed from Zenefits every single month. I am typically left double-checking that the second payroll of the month has been corrected; 50% of the time it has not. No one knows why our benefits deductions keep screwing up. Every time they think they fix the issue it goes wrong again. Ultimately we had to switch mid-year to a new vendor because they couldn't get anything right. This is only one of the multiple issues I have had on the benefits end of things. There isn't enough time in my day to explain to you how challenging they made open enrollment and health deductions. I would imagine it is fine for small companies with straight forward contributions and deductions. If you are a company with an HR team and any special requests as far as contributions for benefits, DO NOT USE THIS PRODUCT. They have no idea what they are are doing, how to scale the product or handle customer support in a timely manner. What a joke/tragedy this has been for all of my employees and our company to use Zenefits.
