Lanfranco Belfiglio
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Reviews by Lanfranco Belfiglio
★★★★★
My mishap with 24x7servermanagement.com We are a hosting company and we had a problem on a server, with damaged cluster disks. Not having the system administrator available because of a fever, we contacted 24x7servermanagement.com. We wrote to 24x7servermanagement.com: We saw in the log: Nov 4 03:58:11 srv smartd [842]: Device: / dev / sda [SAT], 37 Currently unreadable (pending) sectors Nov 4 03:58:12 srv smartd [842]: Device: / dev / sdb [SAT], 31 Currently unreadable (pending) sectors Do you want to check in? I bought their service management and they have analyzed the problem: 24x7servermanagement.com: The SDA and SDB can both have the issue of unreadable sector. For now, I will suggest you as follows: Replace SDA, then update us and we will reconstruct the RAID sync. Once the RAID sync is complete, then we will do the same for SDB .. Datacenter wrote me: Please make sure beforehand, that the GRUB bootloader is installed on both HDDs. Afterwards, you'll have to reintegrate the HDD into the existing RAID-arrays and wait for the resync to be finished. So I wrote a 24x7servermanagement: GRUB bootloader is installed on both HDDs? 24x7servermanagement wrote to me: it is obvious that the grub is installed, is raid. The datacenter has changed the first SDB disk, server restarted and resync raid done. Then, the datacenter changed the second SDA disk, server does not restart. The server has been down for over 14 hours because it did not start, over 1000 sites down on this server. Servermanagement has responded every time with different technicians and nobody has managed to solve the problem. Then, in despair I contacted cloudlinux support and they wrote to me: Cloudlinux wrote me: Your issue was resolved with grub2-efi-x64 package, the system is online. However, there are fs errors, probably you need to make fscheck and maybe verify raid on the system. ---------------------- Thanks Cloudlinux, they have the best support in the world and always solve problems. Then, once the server started, the PDNS and cPanel PHP-fpm services did not start, so I wrote to servermanagement, they did not solve the problem, so I wrote to cpanel and they solved the problem. In conclusion, my advice: I thought that these servermanagement were good, I was wrong, they are not able to solve the problems are incompetent, do not trust them. I did not want to do this review, but servermanagement made me suffer for over 14 hours, they teased me and deserve this review. I asked 24x7servermanagement for the reimbursement for the damage they did to our company, nothing. Do not trust servermanagement.
