Justin Mayes
2 reviews written · 1.0 average
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Reviews by Justin Mayes
★★★★★
£10,000 for a faulty system! 1 year of problems and excuses left us out of pocket and we had to leave them to get a system that worked! Be warned, this is a shop till and nothing more! We had been with Cybertill for 6 years when we decided that we needed to get a system to integrate all of our online platforms. After looking at other options, Cybertill won us over with their sales pitch promising us that they could achieve that. So we took the plunge, paid for the new till and all the upgrades that went with that. The cost mounted up but we were hoping this would change the way we ran our online platforms. That is when it all went wrong. Cybertills system started to fail, and the more we pushed to get it fixed the clearer it became that Cyberill were not able to help. The eBay plugin that had been 'working' for years suddenly stopped working and Cybertill had no clue how to fix it. As for the Amazon Plugin that was in testing stage and almost ready (according to the sales pitch) they were so far off from having that working they shouldn't have even told us about it. We then had to get away to a system that would help our business, not hinder it. Cybertill had apologised and gave us the option to pick what compensation we would want. We waited until our new system was in place and working (so much better and smoother than Cybertill) before going back to them and simply asking for a refund for the upgrade and the plugins that didn't work (seems like reasonable compesation to me?). We knew the huge amount of lost sales we had due to the system not working was not covered by Cybertill but we thought they would at least refund us for the system that didn't work. Well that was also not the case, they stuck their heels in and told us our offer for compensation had expired. All in all, Cybertill is a system that is only good as a till. Do not think they can do anything for your online platforms.
★★★★★
Spent £10,000 with them upgrading to their new system that was meant to be able to tie our website, eBay and Amazon sales in to the system. Turns out the system couldn't do that and they declined any refunds. Poor service and a terrible system if you need it to do more than just be a fancy shop till. Be aware of them if you are going to expand online!
