Hannah Gould
2 reviews written · 3.0 average
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Reviews by Hannah Gould
★★★★★
If I could score minus points I would've. This company is so bad I'd go as far as to call them crooks as they take a lot of cash for zero service. Extortionate costing (fives time more expensive than my new brilliant hosting company), some of the costs I’ve since learned were made up unnecessarily costs. No tech-support whatsoever, if you're lucky enough to get through to them on their expensive phone line you will be fobbed off, they were a big fan of (wrongly) blaming all my issues on my Mac when it was Namesco problem (verified by Apple support and an independent I.T person I had to pay for as Namesco were so useless). In fact the last issue I had (and the final straw), I got told I should use Microsoft as it’s “easier for us and more popular"…quite astounding for a tech company to see Apple as some fringe tech they need not have knowledge on! Or you can open a tech inquiry ticket, they will take at least a day (often two) to get back to you on, and they won't answer your question, 99% of the time they won't even read the message properly and answer with something unrelated (and unhelpful), which you can’t then reply to as they immediately close the ticket, so you have to open a brand new one and wait another 24+ hours …and so it continues. If you have anything seriously wrong that needs urgent care, you can forget it with this company. If you get hacked and have to re-build your website from scratch, don't expect them to give advice on why it happened or how to be more secure online. Also expect to be mis-sold a bunch of stuff that isn't compatible at all with your computer, and which will directly affect your business - and when you point this out they won't apologies or even make a note that it's incompatible so they can improve their service, what they'll do is try to sell it to you again (and again). If you have clients who use Gmail or Hotmail accounts, Namesco seems to get blocked from them a lot too often for days, and if you want your host to have an easy website to navigate, forget Namesco. Convoluted doesn't cover it, and of course there's no one to pick up the phone to help, so you're on your own. I think how they were when I closed my account sums it up, I informed them I was leaving, only for them to email and text relentlessly telling me I owed them money for the services I already cancelled. They can’t even communicate internally. Avoid.
★★★★★
Super happy with Cloudabove, they were recommended to me and I've since been recommended them to anyone who'll listen! They migrated my email and website so easily (and quickly) from another host. I've since had a really top service from them. They're always on hand to help with any queries and are thorough, knowledgeable, patient, and super friendly. Great communications. Good competitive pricing, no hidden extras (as I had with my last provider). If anyone is having issues with their current provider, I'd recommending moving to Cloudabove asap.
