German S

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Halo Service Desk· Nov 1, 2019
★★★★★
With HaloServiceDesk I have improved my incident response time What do you like best? HaloServiceDesk is cloud based, so the website is completely fresh and with a very smooth synchronization. The user interface is easy to use and configuring it is very simple, so you can customize it to your liking. Another feature that I really like is that it is possible to integrate other applications using its API and automate certain tasks in our organization. What problems are you solving with the product? What benefits have you realized? With NetHelpDesk I can attend the issue of incidents by the different areas of my work, and at the end of the month I can generate a report that measures my productivity in terms of troubleshooting. I can also generate reports on customer satisfaction, which are of great help to improve our support service.