Violet Marchbanks

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Reviews by Violet Marchbanks

• Monday.com· Mar 31, 2026

  ★★★★★

  Five years on this platform and I still think back to week one as the moment that set everything up properly. New hires at our startup used to take weeks to get comfortable in whatever tool we'd thrown at them. Monday.com changed that. The board layouts are so visual and intuitive that most people were navigating independently by day three, without me having to hold anyone's hand through it. The onboarding checklist they provide is genuinely useful, not just a welcome email with a YouTube link. That first week felt like the whole team exhaled.

  My one gripe, and it has been consistent across five years, is that customer service response times are slow when you hit a technical snag during setup. Not catastrophic, but noticeable when you're trying to get a new hire sorted quickly. The feature depth is excellent, and for the price point at our scale, it makes sense. I'd push anyone evaluating this for a growing team to start a trial during a quiet week so you can actually absorb it.